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Our Client is a leading provider of maintenance services, dedicated to ensuring the seamless operation of facilities. Their reactive maintenance Helpdesk delivers rapid response and resolution to various maintenance issues.
Job Summary:
We are seeking a proactive Account Manager to join our Client's reactive maintenance Helpdesk team. This role involves managing client relationships, coordinating maintenance requests, and ensuring client satisfaction. The Account Manager will be on call one in four weekends.
Key Responsibilities:
- Client Management: Act as the main point of contact, build strong relationships, and understand client needs.
- Service Coordination: Prioritise maintenance requests, dispatch resources, and update clients on progress.
- Quality Assurance: Ensure high standards of maintenance work and compliance with policies. Follow up with clients to gather feedback.
- Reporting: Keep accurate records of interactions and requests; prepare reports on helpdesk activities and client satisfaction.
- Issue Resolution: Address client complaints promptly and identify recurring issues to implement preventive measures.
Qualifications:
- Experience in account management or a similar role, preferably in maintenance or facilities management.
- Strong understanding of reactive maintenance processes.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in helpdesk software and CRM systems.
- Ability to work in a fast-paced environment and manage multiple tasks.
If you have the relevant experience and are interested in this opportunity, please apply now withyour currentCV. Our Client is an equal-opportunity employer and values diversity in the workplace.
