Office Administrator

Office Administrator - Plumbing & Heating Company

Location: Unit 9 The Stoneyard, Alton Lane, Four Marks, Hampshire, GU34 5AJ
Salary: Negotiable based on experience
Contract Type: Full-Time
Working Hours: Monday - Thursday 8-5pm, Fridays 8-4.30pm

About Us:
We are a reputable and rapidly growing Plumbing & Heating company dedicated to delivering high-quality services to our clients. We specialize in  plumbing, heating, and gas services, and we are now seeking an enthusiastic and organized Office Administrator to join our friendly team.

Role Overview:
As an Office Administrator, you will play a key role in supporting our office operations and ensuring smooth day-to-day activities. You will be responsible for providing administrative support to our management team, assisting with scheduling, customer service, data management, and maintaining a well-organized office environment.

Key Responsibilities:

• Customer Service: Answer phone calls, emails, and manage customer inquiries, providing excellent service and directing queries to the relevant departments.
• Scheduling: Organize appointments, manage engineers' diaries, and ensure that appointments are confirmed and reminders are sent.
• Data Entry: Input job details, track work orders, and maintain accurate records of work completed.
• Invoicing & Billing: Assist with generating invoices, processing payments, and maintaining accurate financial records.
• General Office Administration: Manage office supplies, organize filing systems, and support the management team with various administrative tasks as required.

Key Skills & Experience:

• Proven experience in office administration, ideally within a trade or service-based industry.
• Excellent organizational skills with the ability to manage multiple tasks and priorities.
• Strong communication skills, both written and verbal, with a customer-focused attitude.
• Proficiency in Xero would be a plus.
• Previous experience with scheduling software is a plus.
• Knowledge of the plumbing & heating industry is advantageous but not essential.
• Strong attention to detail and problem-solving skills.
• Ability to work well in a team and manage your own workload efficiently.

Benefits:

• Competitive salary based on experience.
• Opportunities for career growth and development.
• Friendly and supportive team environment.
• Pension scheme and other employee benefits.
• Full training provided for industry-specific systems and processes.

How to Apply:
If you are an organized and reliable individual with a passion for supporting a busy team, we would love to hear from you. Please submit your CV and a covering letter outlining your relevant experience