2nd Line IT Engineer

In Technology Group Limited

Posted 15 hours ago, valid for 14 days

Gateshead, Tyne and Wear NE9 6TA, England

£35,000 - £42,000 per annum

Full Time

Retirement Plan

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Sonic Summary

A well-established Managed Service Provider in Gateshead is seeking a skilled 2nd Line IT Support Engineer.
The position offers a salary range of £27,000 to £32,000, depending on experience.
Candidates should have a minimum of 2 years of relevant experience in IT support.
Key responsibilities include providing technical support, troubleshooting, and collaborating with internal teams.
A full UK driving license is required for onsite client support, along with knowledge of Active Directory and Office 365.

Are you a skilled 2nd Line IT Support Engineer looking for a new challenge? My client is a nationwide, well-established Managed Service Provider with 10 offices across the UK. They are highly regarded in the industry, with outstanding ratings on Trustpilot and Glassdoor. Due to continued growth, they're looking to welcome another talented engineer into their technical team.

2nd Line IT Support EngineerGateshead£27,000 - £32,000

Day-to-Day Responsibilities:

Providing 2nd line technical support to a diverse client base.
Supporting onsite client operations alongside remote troubleshooting.
Assisting with escalations from 1st line support to ensure swift resolutions.
Offering clear, communicative technical support to clients via email, phone, and in person.
Collaborating with internal teams to enhance IT systems and resolve technical issues.

Tech Requirements:

Active Directory
Office 365
Windows Server and/or Apple OS
Networking and VOIP
Hardware setups and troubleshooting

Benefits:

30 days paid annual leave
Company pension scheme
Access to a discount hub and cycle-to-work scheme
Healthcare CrashPlan
Free onsite parking

Additional Requirements:

A full UK driving license is essential for onsite client support.

For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . obyrne @ in technology group . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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