Telecoms Engineer (2rd Line)

My client is a nationwide, well-established Managed Service Provider with 10 offices across the UK. They are highly regarded in the industry, with outstanding ratings on Trustpilot and Glassdoor. Due to continued growth, they're looking to welcome another engineer into their technical team.

This is an exciting opportunity to work in a fast-paced environment where no two days are the same, supporting clients across various industries while building your technical expertise.

Telecoms Engineer (2rd Line)
25,000 + 30,000
Gateshead/Onsite

Daily Duties:

• Acting as the first point of contact for IT and telecom support, resolving technical issues via phone, email, and helpdesk tickets.
• Diagnosing and troubleshooting network, telephony, and cloud-based system issues.
• Escalating complex issues to senior engineers while ensuring thorough documentation of resolutions.
• Configuring, maintaining, and monitoring IT and telecom systems, including VoIP, SIP, and on-premise/cloud systems.
• Supporting IT and telecom projects, including equipment setup, network configuration, and site installations.
• Maintaining system security, conducting vulnerability assessments, and managing backups.
• Providing exceptional customer service and ensuring timely updates to clients.

Tech Stack:

• IT Systems: Active Directory, Microsoft 365, Windows Server (Apply online only)), SQL Server, SharePoint, and Azure.
• Networking: Firewalls, and Network Access Control Administration.
• Telecoms: VoIP, SIP trunks, telephony systems, and related diagnostic tools.
• Additional Tools: Remote Software Deployment.

Requirements:

• Proven experience in a similar support role (1st or 2nd line) with strong troubleshooting skills.
• A full UK driving license and the right to work in the UK.

Company Benefits:

• Car Allowance OR Company Vehicle
• 23 days holiday (rising to 28 days with service) plus bank holidays.
• Stakeholder pension scheme and death in service benefit.
• Agile Perks.
• Healthcare cash plan covering everyday expenses.
• Cycle to Work Scheme and Volunteer Days.
• Enhanced Maternity and Paternity benefits.

If you're eager to bring your technical skills to a company that values innovation and professional growth, this is the perfect role for you.

For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . obyrne @ in technology group . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.