Telecoms Engineer (3rd Line)

My client is a nationwide, well-established Managed Service Provider with 10 offices across the UK. They are highly regarded in the industry, with outstanding ratings on Trustpilot and Glassdoor. Due to continued growth, they're looking to welcome another engineer into their technical team.

This is an exciting opportunity for a motivated 3rd Line Telecoms Engineer to join a highly skilled team in Newcastle. With a supportive work environment and excellent benefits, this role is ideal for someone ready to take on new challenges.

Telecoms Engineer (3rd Line)
35,000 + 40,000
Gateshead/Onsite

Daily Duties:

• Providing expert 3rd line support for telecom systems, including VoIP, SIP, PSTN, and mobile networks.
• Diagnosing and resolving escalated technical issues, ensuring long-term solutions through root cause analysis.
• Configuring, maintaining, and monitoring telecom equipment and systems.
• Leading or participating in telecom projects such as upgrades, migrations, and implementations.
• Managing critical incidents and conducting post-incident reviews.
• Creating and maintaining technical documentation and training materials for support teams.

Tech Stack:

• Telecom systems: VoIP, SIP, PSTN, and mobile networks.
• Networking infrastructure, including routers, switches, and firewalls.
• Diagnostic and monitoring tools.

Requirements:

• Minimum 5 years of experience in telecom support, with at least 2 years in a 3rd line or expert-level role.
• A full UK driving license and the right to work in the UK.
• Strong knowledge of telecom protocols, systems, and compliance requirements.
• Relevant certifications such as Cisco CCNP or CompTIA Network+ (preferred).

Company Benefits:

• Car Allowance OR Company Vehicle
• 23 days holiday (rising to 28 days with service) plus bank holidays.
• Stakeholder pension scheme and death in service benefit.
• Agile Perks.
• Healthcare cash plan covering everyday expenses.
• Cycle to Work Scheme and Volunteer Days.
• Enhanced Maternity and Paternity benefits.

If you're eager to bring your technical skills to a company that values innovation and professional growth, this is the perfect role for you.

For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . obyrne @ in technology group . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.