Customer Service Account Handler

JB372: Customer Service Account HandlerSalary: £24,000 - £30,000 per annumLocation: Gillingham, KentOverview:First Military Recruitment are currently seeking a Customer Service Account Handler on behalf of one of our clients.You will primarily respond to the service requests of the client base, within the fire and security system industry.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities for the Customer Service Account Handler:

• Maintaining and building a strong relationship with a portfolio of clients, primarily via telephone.
• Scheduling maintenance, callout and remedial visits.
• Delivering high quality customer service when liaising with engineers and clients to schedule visits.
• Addressing all emergency call outs within stated KPIs.
• Being first point of contact for clients and resolving their query in a professional and timely manner.
• Ensuring visits are booked in accordance with procedures, maximising engineer utilisation.
• Providing risk assessment and method statements for planned maintenance work.
• Ensure all necessary paperwork is obtained and promptly processed. This includes, but is not limited to, worksheets and purchase orders.
• Undertake general admin duties relevant to your position including answering emails and data entry.

Skills and Qualifications for the Customer Service Account Handler:

• Proven customer service experience.
• Experience working in a high pressure, client/customer facing environment.
• Experience with Office 365.
• CRM experience beneficial.
• Computer literate.
• Excellent organisational skills and attention to detail.
• Excellent telephone manner.
• Good written, oral and numerical skills.
• Ability to work well as part of a team as well as autonomously.
• Ability and desire to learn the legal and regulatory compliance for the fire industry.

Salary: £24,000 - £30,000 per annumLocation: Gillingham, Kent