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Our client based in Gillingham requires a Customer Service Coordinator for temp contract.
Location Gillingham
Length of contract IMMEDIATE start available following successful interview
Rate per hour £12.33 ph PAYE, via React Recruitment Ltd
Hours Monday to Thursday - 8.30am to 5pm
Friday 8.30am to 4pm - 39 hour week
Customer Service Coordinator - responsible for sales support of company products to UK and Northern Ireland customers.
Customer Service Coordinator duties:
- Processing customer orders for the UK market using the company’s ERP system
- Sending order confirmations daily
- Sending customer proof of deliveries
- Systematically following up on UK customer enquiries and quotation requests received
- Releasing customer orders to the warehouse for dispatch
- Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries
- Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In
- Assisting customer service staff, as appropriate when workload permits
- Any other duties as required by the Customer Service Team Leader as appropriate to allow for the smooth running of the department
- Calling and emailing customers with order status updates
- Managing and dealing with the daily call intake
Customer Service Coordinatorperson spec:
Qualifications- Essential: GCSE in English and Mathematics (or Equivalent)
- Desirable: Previous experience in a similar role within a Supply Chain department
Knowledge
- Essential: UK Customer Service skills
Technical skills
- Essential: Computer Literate with knowledge of Windows operating system
- Desirable: SAP
Customer Service Coordinator personal qualities
- Strong communicator verbally and written
- Pro-active and able to take ownership
- An analytic approach to problem solving
- A good thinker and active listener
- Good time management skills
- Good problem-solving skills
- Self-starter with the ability to quickly learn about new processes
