PRACTICE SUPPORT MANAGER

BIRMINGHAM OR NOTTINGHAM / HYBRID

£35K - £45K

Douglas Scott are on the look out for an excellent and proactive and self-motivated Practice Support Manager to join our leading TOP 100 client at their Birmingham or Nottingham Office. The role will be based at their Birmingham or Nottingham office with flexible hybrid working option.

If you are looking for an opportunity to work within a supportive, ambitious, growing and energetic team, and would like to join an award-winning law led professional law firm, we would like to hear from you. This role is perfect for a Practice Support Manager (who has previous Law Firm experience) to help support the firms Real Estate Division.

The Role:

Oversee individual performance, conducting progress meetings, appraisals, probation reviews, and setting objectives
Facilitate smooth onboarding for new starters, transfers, and maternity returns, ensuring awareness of relevant policies and procedures
Coach and develop the team, identifying training needs for growth and performance
Provide pastoral care and manage team wellbeing
Resolve workflow, resource, and HR-related issues, focusing on service excellence
Collaborate with Practice Support Managers to ensure balanced resource allocation and consistent service delivery
Prioritize work to balance fee-earning tasks with Client & Marketing needs
Manage recruitment, headcount, and budget considerations, ensuring business cases for changes
Anticipate and address changes in demand or regulations with timely interventions
Lead team meetings, produce management reports, and review KPIs/SLAs for quality and performance
Improve processes and service offerings in line with technological and client/business needs
Drive exceptional client service through process improvements and best practices
Ensure compliance with policies and procedures, collaborating with central teams as needed
Champion firm initiatives, support projects, and adopt effective methodologies to achieve objectives
Maintain high service standards, adapting to evolving client and business requirements

The Candidate:

Previous Law Firm Management / Supervisory experience
Excellent communication skills with the ability to quickly establish credible relationships at all levels
Experience of managing multiple stakeholders and leading change
Ability to balance conflicting priorities, be alert to potential problems and challenge working practices
Proactive, collaborative and forward-thinking
Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved efficiently and effectively
Ability to identify and deliver improvements to processes and systems to ensure efficiency and the drive to see projects through from initiation to completion
Ability to lead, motivate and develop people
Attention to detail and the highest quality standards
Resilient with the ability to manage difficult situations effectively and stay calm under pressure
Strong influencing skills
Acts as a role model and mentor
Customer service focused

The firm are offering a competitive flexible hybrid working option to suit the candidate, 25 days holiday plus bank holidays, and a range of competitive benefits. If you are an experienced Practice Support Manager, based in or near Birmingham or Nottingham, please get in touch for confidential consideration or send your CV to .

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