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Customer Account Manager - Full-Time | £25,080 + Bonus | Glasgow City CentreCompany: The Zinc Group - a multi award-winning financial services company with over 14 years' experience supporting major UK and global brands across banking, telecoms, utilities, and healthcare.Contract: Permanent, 79 hours per fortnightShifts: Mon-Fri, 8am-8pm | Sat, 9am-4pm (on rotation)Salary: £25,080/year + performance bonus | Increases to £26,500 after 2 yearsLocation: Glasgow City CentreHolidays: 30 days incl. bank holidays (increases with service)Hybrid Working:Available post-probation based on performanceThe Role:
Join our growing Operations team to support customers with their financial challenges. You'll handle inbound/outbound callshelp resolve outstanding debtsensure a high standard of customer care in a regulated environment.What We're Looking For:Strong customer service skills (phone or face-to-face)Empathy and confidence in difficult conversationsExcellent verbal and written communicationMotivated, target-driven attitudeWhat We Offer:Full 3-week on-site training + access to Zinc Learning Academy, Career development & funded external training, Recognition schemes, prize draws, and social events, Annual pay reviews and length-of-service awards, 'Refer a Friend' bonus & flexible holiday optionsTo Apply:Send your up-to-date CV. Successful candidates will be contacted for interview. Background checks will be conducted due to the nature of our work.
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