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Assistant Head of Operational Services
- Location: Finance Department
- Job Type: Full-time
- Salary: £39-41k
Our client is seeking an Assistant Head of Operational Services to join their Finance team. This role involves assisting in the management and organisation of the operational aspects of the Operational Services team, which includes Accounts Receivable and Credit Control. The ideal candidate will have a strong background in finance operations, with a focus on leadership and process improvement.
Day-to-day of the role:
- Run the day-to-day management of all staff and activities within the Accounts Receivable and Credit Control function
- Lead the team in liaising with third parties to facilitate the release of fee payments
- Develop and implement strategies to improve the customer journey
- Develop and document procedures and processes for both internal Finance staff members and external members
- Lead and manage key processes and data flows between the student data and billing systems, driving further developments
- Establish and maintain relationships with customers, and staff to ensure swift resolution of queries and adherence to payment terms
Required Skills & Qualifications:
- Educated to degree level or equivalent experience in a relevant field
- Previous experience working in a finance role within operations, including experience in preparing and analysing account reconciliations
- Experience in a supervisory role
- Sound knowledge of financial IT systems and experience in evolving processes and developing new procedures and strategies
- Excellent organisational skills and a flexible approach to workload
- Effective verbal and written communication skills, with the confidence and diplomacy to deal with a range of external customers, staff, and students
