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PURPOSE OF THE JOB:
- Provide routine day-to-day operations and administrative support for a business unit or large department. Assists in coordination of budget, process improvement, controls for specialised software and other functions enabling the department to meet objectives in an effective and efficient manner.
MAIN DUTIES AND RESPONSIBILITIES:
- Supporting with the deployment of AccountIQ across the portfolio
- Standardise in-country technology reports and data into AccountIQ
- Analyses monthly department budget reports to maintain expense controls.
- Prepares commentary and explanation of variances for management review.
- Assists in systems administration for specialised software utilised by the business group to support its operations.
- Researches and resolves routine support issues.
- Follows-up to ensure open issues are resolved.
- Assists in preparing user reference material.
- Troubleshoots and resolves simple inquiries and requests from internal and external clients.
- Reviews and monitors department processes and procedures to identify opportunities to improve service delivery to internal and external customers.
- Network with external contacts to research and recommend best practices.
- Coordinates budget preparation.
- Researches and collects input from multiple internal and external resources.
- Compiles a variety of operating, financial and statistical information as needed to respond to management requests.
- Coordinates work with other departments.
- May add commentary to complete analysis reports and proposals.
- Assists in communication of best practices, policies, procedures and initiatives to support operations.
- Helps to facilitate process improvement by engaging appropriate resources in issue identification and resolution.
- Assists in developing project plans and costs, including personnel and fiscal requirements to achieve defined objectives. May provide periodic updates relative to project resource and fiscal plans.
- Performs other duties as assigned.
