Customer Service Advisor

Customer Service Representative (FTC)

Location: Gloucester

Salary- £25,000 per annum

Hours- Monday-Friday 8.30am-5pm on site

Contract Type: Fixed-Term Contract (FTC) with the potential to go permanent

My Gloucestershire based client is dedicated to providing exceptional customer  service and innovative solutions their growing customer base. They have a new opportunity for a customer service advisor to join their team on a full time FTC basis with the potential to go permanent.

In this role, you will be responsible for providing outstanding customer support, resolving inquiries, processing orders and managing customer accounts.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and email  in a timely and professional manner.
• Provide accurate information about products and services.
• Providing quotes and product information
• Maintain detailed and accurate records of customer interactions.
• Identify and escalate priority issues to the appropriate channels.
• Follow up with customers to ensure their issues are resolved.

Requirements:

• Previous experience in a customer service role is preferred in a similar role, or from retail/hospitality background.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Must be polite, professional and motivated to do well.
• Proficiency in using customer service software and tools.

Looking for an immediate start. Apply now for immediate consideration