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Customer Service Advisor

Anderson Recruitment Ltd
Posted 2 days ago, valid for 8 days
Location

Gloucester, Gloucestershire GL12EH, England

Salary

£28,500 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Our family-run client in Gloucester is seeking a Customer Service Advisor for their busy car service centre.
  • The role requires excellent customer service skills and offers a salary of £28,500, with opportunities for progression.
  • Candidates with previous experience in a similar role are preferred, but it is not essential as training will be provided.
  • The position involves greeting customers, handling inquiries, and coordinating vehicle repairs while working as part of a team.
  • This full-time role operates Monday to Friday, from 8 am to 5:30 pm, with no weekend work and closure during Christmas and New Year.

Our family run client based in Gloucester are a busy car service centre and they currently have a brand-new permanent vacancy for a Customer Service Advisor to join the team.It’s an exciting time to join as they have a premise move on the horizon, which will offer lots of growth opportunities.

As a Customer Service Advisor, you will be part of the front of house team and play a crucial role in ensuring that the customers vehicle service journey is seamless. From taking the customer booking, greeting on arrival, understanding their requirements, and then coordinating the repair by liaising with the Workshop Controller and Vehicle Technicians. This will include monitoring of work progress, then relaying this back to the customer.

If you have an enthusiastic attitude and passion for providing excellent customer service, then you will enjoy this role. Being responsible for providing a proactive service to the customer, showing initiative when required, which in turn will ensure that the job gets done in a timely manner.

Being a team player is essential, as you will be working with your colleagues throughout the day and it’s very much a group effort to ensure that customers receive exceptional care.

Don’t know anything about cars? Don’t worry, your focus will be on providing that excellent customer service, and they will provide training to help with automotive terminology, you will be surprised by how much you will learn.

In return you will be part of an amazing team and company who invests in their employees for example with training courses on offer. It’s all about the team effort. Along with providing an exceptional service to their customers, the main aim is also having an enjoyable place to work.

A snapshot of what to expect:

- Greeting customers and taking telephone calls.

- Ordering of parts.

- Dealing with customer service enquires.

- Completing customer estimates.

- Scheduling the diary with customer bookings.

Candidate Attributes:

- Excellent customer service skills.

- Extremely organised and able to multi-task.

- Previous experience within this type of role would be beneficial but is not essential.

- IT literate (full training on all systems used will be provided).

Hours - Monday - Friday - 8am - 5.30pm Monday - Friday (30 min lunch)

Salary - £28,500 initially (depending on experience) with progression opportunities plus no working weekend and closed between Christmas and New Year

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.