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Seeking a Customer Experience and Internal Communications Specialist
Location: South West
Salary: c. 35,000-40,000
About My Client
My client is a purpose-driven organization dedicated to delivering exceptional customer experiences while staying true to their values. They are committed to making a positive impact through their work and are seeking a Customer Experience (CX) Specialist who shares their passion for creating meaningful change.
The Opportunity
This is an exciting role with a company that places customer experience at the heart of everything they do. The successful candidate will play a pivotal role in shaping seamless customer journeys while also driving internal communications to foster alignment and collaboration across teams.
What My Client Is Looking For
They are seeking a professional who can:
- Champion Customer Experience: Gather insights, identify pain points, and deliver strategies to enhance the customer journey at every touchpoint.
- Align with B Corp Values: Ensure customer engagement strategies reflect their commitment to sustainability, equity, and social responsibility.
- Strengthen Internal Communications: Develop and deliver engaging internal updates that keep teams informed, inspired, and aligned.
- Leverage Data for Impact: Analyse customer metrics like NPS and CSAT, and translate findings into actionable improvements.
Ideal Candidate Profile
- Experience: 2+ years in customer experience, customer success, or internal communications; experience with a B Corp or purpose-driven organization is highly desirable.
- Skills: Exceptional communication, problem-solving, and organizational abilities, with a customer-first mindset.
- Values-Driven: A genuine understanding of sustainability and social impact, and how these principles integrate into customer engagement.
- Tech Proficiency: Skilled in CX tools (e.g., CRM platforms, analytics software) and internal communications platforms (e.g., Slack, intranets).
Why Work with My Client?
- Join a values-led organization that prioritizes purpose alongside profit.
- Help shape a customer experience strategy that reflects their mission to make a positive impact.
- Work in a collaborative and dynamic environment with opportunities for professional growth.
- Enjoy a competitive salary and benefits package.
