Event Engineer

Report to: Head of Operations

Who we are

We pride ourselves in offering best in class Payment Solutions tailored to any business. We are confident that businesses can rely on FEP-PAY’s expertise and experience in enabling universal payment services to reduce checkout queues, improve operational efficiency, save costs and delight customers with fast and efficient payments.

Our ethos

Centres around integrity, innovation, and customer-centricity. We are committed to providing reliable, secure, and user-friendly payment solutions that empower businesses to thrive. We believe in building lasting relationships with our clients by understanding their unique needs and delivering tailored services that drive growth and success. Our dedication to excellence is reflected in everything we do, from our cutting-edge technology to our proactive customer support.

Purpose of the job

Reporting to the Head of Operations, you will be responsible for deploying and supporting a range of temporary networks and POS/Payments Technology that delivers flawless payment acceptance across event sites. This person must have excellent communication, and problem-solving skills will be required as well as some proven experience or interest in the events/payments industry. An ability to successfully lead and manage an event team is highly valuable.

Main duties and responsibilities

• Execute event or venue technical solutions, working to Event Pack and Budget guidelines.
• Install EPOS/MPOS solutions within a temporary or fixed environment, providing full capability and user training to both internal and external customers.
• Ensure deployed solutions are PCI compliant where required.
• Ensure, via the team, that all technological solutions are tested and in correct working order prior to live event.
• Provide on-site technical support for the deployed infrastructure during an event or venue, monitoring performance, diagnosing, and fixing issues as they arise, providing a fast response service to issues and queries.
• Undertake the breakdown of event/venue specific equipment including the de- rigging and storage of any mobile technology upon completion.
• Ensure technical and operational issues are escalated in a timely fashion to your line manager.
• Maintain all tools, equipment, and spares in a secure, organised, and accessible state.
• Ensure that all site Health & Safety rules, procedures and requirements are always adhered to, and safe working practices are adopted.
• Report any concerns regarding the suitability, security or use of company hardware to your line manager.
• Provide Workshop based equipment maintenance during non-Event time as required.
• Take into consideration sustainable solutions and best practice to ensure we take responsibility for reducing our impact on the environment and support the companywide sustainability strategy.
• Any other duties that may be required from time to time for the smooth running of the business.

Knowledge, experience & skills required

Essential

• Technical problem-solving ability
• Good planning and time management skills with the ability to prioritise workload appropriately and meet challenging deadlines
• Good verbal and written communication skills with the ability to build effective business and colleague relationships and explain solutions to a nontechnical audience.
• Ability to work unsupervised, using own initiative, in cooperation with other teams.
• Good administrative and excellent time keeping/working to deadlines.
• Understanding of events industry/experience of site-based working (exhibitions, conferences, green fields)
• Understanding of, and commitment to, safe site working practices.
• Understanding of, and commitment to, the unsociable working hours that are necessary in the events industry (working hours will ordinarily be 5 days out of every 7 including weekends and long days at times)
• Full UK driving license (with no more than 6 points for minor convictions).
• Ability to engage with teams and manage the event successfully.
• Ability to work in and react to a changing environment and respond pragmatically to problems as they arise.
• Ability to lead a team under pressure.
• Good layer 2 knowledge and experience of CAT 5 cabling and fibre, PoE and good IP knowledge including subnets, routing, VLANS etc.

Desirable

• Experience of working in a retail environment, with good working knowledge of payment solutions and EPOS.
• Demonstrable experience of deploying and managing wired and Wi-Fi networks within high density environments.
• Some planning and budgeting experience.
• Training/qualifications in site Health and Safety.

About you

• Able and willing to stay away from home and travel as required.
• Pragmatic and commercially minded approach to problem-solving
• Energetic and engaging and customer focused
• Flexible, adaptable, and calm when working under pressure.
• Positive, self-motivated, good sense of humour.
• Independent, resilient, tenacious, good attention to detail.
• Honest and dependable.
• Used to working in an operational role with high levels of stamina

In return for your hard work

• 28 days holiday allowance, plus bank holidays on top.
• Life cover, company pension scheme and employee assistant programme.
• Access to Medicash, a healthcare cash plan reimbursing the costs of dental treatments, optical and more! As a Medicash member, you can also access an online GP service as well as gym, and retail discounts.
• The opportunity to earn some extra cash by using our refer a friend programme.
• We also have fortnightly lunches and regular social activities, plus the opportunity to be involved in some of the UK’s most prestigious sporting events and festivals!