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IT Technician

Hays Technology
Posted 16 days ago, valid for 7 days
Location

Gloucester, Gloucestershire GL11AP, England

Salary

£25000 - £27000/annum £25-£27k

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Contract type

Full Time

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Sonic Summary

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  • The IT Technician role involves delivering IT services, ensuring the operational efficiency of technology solutions, and maintaining compliance with policies and regulations.
  • Key responsibilities include responding to user queries, maintaining technology, administering user access rights, and providing training.
  • Candidates should have experience in IT support and troubleshooting, with a focus on security and asset management.
  • The position offers a competitive salary of £30,000 per year and requires at least 2 years of relevant experience.
  • Interested applicants are encouraged to apply with an updated CV or reach out for a confidential career discussion.

IT Technician
Job Purpose

  • Deliver IT Services in line with requirements.
  • Enable adequate use of applications, information and technology solutions.
  • Maximise the value of IT assets, ensuring they remain operational and fit for purpose.
  • Protect the security of information, processing infrastructure and applications.
  • Maintain compliance with internal policies and external obligations.

Key Responsiblities
IT Technicians:

  • Deliver timely and effective responses to user queries, resolve incidents and fulfil service requests.
  • Set up & take down equipment for events & occasionally operate the audio-visual (AV) kit.
  • Maintain, monitor, administer, configure and provision our technology.
  • Provision and administer changes to user identities and access rights.
  • Co-create and deliver training to all levels of staff.
  • Document, develop and maintain end user and internal knowledge resources.
  • Help investigate and resolve technical problems.
  • Help maintain security controls, detect and resolve security incidents.
  • Help control the life cycle of assets and the relationships of configuration items (CIs).
  • Help implement projects, system changes, upgrades and patches.
  • Act in accordance with agreements, policies and procedures, regulations and vendor specifications, with the appropriate authorisation, qualifications or training.
  • Continuously develop their skills and knowledge.



What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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