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As the Account Manager, you will co-ordinate queries & future business opportunities for a group of designated customers. This will involve co-ordinating quotations and providing timely information to your customers. This position works alongside the Project Managers and Business Development Managers for their specific customers to proactively support and coordinate internal activities. Acting as the customers POC within STS Defence, you will be the voice of the customer internally, provide product/services information, answer questions and resolve any emerging problems that the customer account may face with accuracy and efficiency.
Responsibilities:
Responsible for the co-ordination of quotations and progressing them with the customer to obtain sales orders
Assisting both the Project Managers and Business Development team with any necessary actions to develop sales for their specified customers
Any Project Management activities related to management of the customer order book
Organising and leading the Contract Review meeting and any other relevant Gate meetings
Provide weekly/monthly order books to the customer, ensuring that all delivery delays and holding issues are clearly identified
Provide timely information to customers and ensures that all customer issues and queries are acknowledged or answered within 24 hours to make certain optimum customer service is maintained
Hold regular reviews, both face to face and online, with the customer covering order books, performance, future business and any other queries or issues that may be relevant
Liaise with internal functions on issues to provide clear and concise updates to customers as early as practicable
Proactively contributes to all team projects
Provide monthly KPIs relating to customer performance
Generate and work on daily Microsoft Excel reports relating to sales order management
Monitor and report on the specific margin for each order, raising concerns and corrective actions if there appears to be margin erosion
Ensure robust relationships are built and managed both internally and externally
Focus around On Time Delivery and Root Cause Analysis to prevent re-occurrence should an issue occur
Ensures all quotation, project and promotional activity is monitored and reported weekly
Flexibility as customer and team requirements change
Qualifications:
Proven Customer Service experience, preferably with a background in electronic and electro-mechanical manufacturing
Previous experience within the military/defence, aerospace, or electronics manufacturing industry
Good attention to detail; maintaining our high standards for delivery, quality & accuracy
Competencies:
Demonstrates good written and verbal communication skills
The candidate must be proficient in MS Office applications
Behaviours:
Ownership and leadership of the STS Defence approach to the Defence & Aerospace market
Confident, with can do attitude, and demonstrate strong belief in own ability to succeed
Good organiser, able to resolve problems and manage conflicting priorities
Professional, self-motivated and self-disciplined, with the ability to work to tight and demanding timescales
Team player, willing to be hands on when required
Demonstrate STS Defence Core Values at all times
Years and Area Of Experience Required:
Experience in Aerospace, Defence or Electronics manufacturing
Experience in Customer Service
Intermediate MS Excel experience V-Look Up, Pivot Tables etc.
Technical Knowledge:
123 Insight, CRM System, MS Office, PC skills
