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Gravesend, Kent
Complaint Handler

Complaint Handler

Huntress

Posted 15 days ago, valid for 8 days

Gravesend, Kent DA13 0HS, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position of Complaint Handler offers a salary between £23,000 and £26,000, depending on experience.
The role is based in Gravesend and involves managing complaints in compliance with FCA requirements and deadlines.
Candidates are required to have prior experience in complaints handling and possess excellent communication skills.
Key responsibilities include conducting root cause analysis and ensuring compliance with relevant legislation.
Applications are encouraged from all backgrounds, and only candidates with the right to work in the UK will be considered.

Complaint Handler

£23,000 - £26,000 (dependant on experience)

Our Gravesend based client has a requirement for a Complaint Handler to ensure that all complaints, written or verbal, are managed in line with the required deadlines and FCA requirements.

Some responsibilities:

To comply with all company procedures and standards
Carry out regular root cause analysis to provide information on complaints data trends
To comply with all relevant legislation at all times such as Consumer Credit Act, Money Laundering Act, Data Protection Act, FCA, FOS and the FLA code of practice
Provide support, advice and guidance to other departments across the business

Core skills:

Experience of complaints handling is required
Excellent telephone, written and oral communication skills
Excellent negotiation and decision-making ability

Apply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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