Complaint Handler

Legado Recruitment

Posted 10 days ago, valid for 8 days

Gravesend, Kent DA13 0HS, England

£24,000 - £28,800 per annum

Full Time

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Complaint Handler

Gravesend | £26,000 DOE | GL039

We are seeking a complaint handler with legal knowledge to join our clients’ successful team in Gravesend.

Responsibilities

Initial contact with dissatisfied clients to understand concerns
Conducting a full and thorough complaint investigation, collating information from multiple sources
Liaising with key stakeholders and making recommendations for fair, impartial decisions to refute or uphold the customer complaint
Liaising with external parties when required such as the Legal Ombudsman
Ensure complaints are addressed promptly and proactively
Identify root causes of complaints, offering ideas for improvement to reduce volumes and improve the client experience.
The ability to write an excellent standard of letter, acknowledging the customer concerns raised, explaining the investigation and findings, ensuring the letter responds to all issues raised.
Ensure complaints are handled in line with process, procedures and within regulatory timeframes.

Requirements

Good communication skills
Attention to detail
Decision making and problem solving
Work on own initiative and to prioritise work in order to meet any deadlines set
Understanding of different legal departments
Partner 4 Window experience is desirable but not essential

What Our Client Offers

In return for your skills, knowledge, efforts and achievements, you will be rewarded with:

25 days holiday plus statutory and bank holidays
Sick pay scheme
Private healthcare through AXA after six months of continuous employment
Workplace pension
30% discount on all legal services for members of staff where you instruct Hatten Wyatt and/or Morlings
25% discount on legal services for staff’s immediate family members (namely parents, siblings and children)
No sick bonus if you have zero days off sick in the year
Formal black tie Christmas party every year and annual summer BBQ/party firm wide
Subscription to childcare vouchers (if requested)
Tastecard Membership (currently valid until March 2025)
Dress down Fridays
Support staff member of the month

Application Process

If you are a dedicated professional eager to make your mark, we welcome you to submit your CV.

Job Reference

GL033

Job Type: Full-time

Salary: £26,000 DOE

Schedule:

Monday to Friday

Ability to Commute:

Gravesend (required)

Work Location: In Person