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Complaint Handler

Berry Recruitment
Posted 2 days ago, valid for 17 days
Location

Maidstone, Kent ME15 8ED, England

Salary

£23,000 - £26,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Complaint Handler offers a salary between £23,000 and £26,000 per year, depending on experience.
  • Candidates should possess a legal background and relevant experience in various legal departments.
  • The role involves engaging with clients, conducting complaint investigations, and providing fair resolutions.
  • Ideal applicants will have strong communication skills, attention to detail, and the ability to work independently.
  • The job includes benefits such as 25 days of holiday, private healthcare, and opportunities for professional development.

Job Title: Complaint Handler

Salary:- £23,000 - £26,000 per year, dependent on experience

About the Role:We are seeking a Complaint Handler with a legal background to join our team. This role offers a unique opportunity to handle client complaints while developing your skills in debt recovery. Once you've received training and are confident with complaint handling, your responsibilities will expand to include debt recovery tasks, providing a varied and dynamic workload.

Key Responsibilities:- Engaging with dissatisfied clients to understand and address their concerns - Conducting thorough complaint investigations, gathering information from multiple sources - Liaising with internal stakeholders and external bodies, such as the Legal Ombudsman- Providing fair and impartial resolutions, making recommendations to uphold or refute complaints - Writing high-quality letters to clients, addressing their concerns comprehensively and clearly - Ensuring all complaints are handled promptly and in line with regulatory timeframes - Identifying root causes of complaints and suggesting improvements to enhance the client experience

About You:The ideal candidate will have: - A legal background with experience across various legal departments - Strong communication skills and attention to detail - Excellent decision-making and problem-solving abilities - The ability to work independently, prioritize tasks, and meet deadlines - Experience with Partner 4 Windows (desirable but not essential)

This role is ideal for an experienced float secretary seeking a new challenge or someone with relevant legal experience looking to diversify their skillset.

Benefits Include:- 25 days holiday plus bank holidays - Private healthcare through AXA after six months - Annual black-tie Christmas party and summer BBQ- Discounted legal services for staff and immediate family - Tastecard membership for exclusive dining offers

Why Join Us?This role offers a competitive salary, excellent benefits, and a clear development path into debt recovery. It's a fantastic opportunity for someone with legal expertise to broaden their career within a supportive and dynamic environment.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.