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Customer Service Manager in Guildford!
Salary: £45k-£50k (based on experience)
Location: Guildford-Free parking on-site
Hours: Monday -Friday
Benefits: 20 days holiday + 8 bank holidays (+ day off for your birthday & extra time off during Christmas) monthly socials to celebrate successes, Pension scheme & So Much More!!
Overview
Join our fantastic client, who is currently on the lookout for an experienced and passionate Customer Service Manager to join their rapidly growing business in Guildford!
As the Customer Service Manager, you will be providing direction, support and coaching members of the Customer Service Team with a focus on ensuring that the experience for the staff and the customer is improved. You will be responsible for developing, and managing Customer Service Team, engage with our customers and drive engagement!
Responsibilities:
- Manage reviews and performance monitoring for all customer service staff.
- Maintain a high level of customer engagement and satisfaction.
- Manage Key Performance Indicators (KPIs).
- Report back to senior directors on team performance.
- Interview and hire new staff as and when required.
- Being final point of contact for unresolved customer complaints
Skills/Experience:
- Proven experience (5+ years) as a Customer Service Manager.
- Exceptional leadership and team-building skills.
- Strong communication prowess across phone, email, live chat, and social media.
- Data-driven decision-maker with a flair for innovation and multitasking.
- Someone passionate about delivering world-class customer service and building a brand's
- Highly people orientated with a strong work ethic.
- Able to work well within a small team as well as independently on specific projects.
- Confident in their ability to bring new ideas to the table!
- Skilled at managing multiple priorities and tight deadlines.
- Strong planning skills.
- Ability to interpret data and make data-driven decisions.
If you are interested in discussing this role further then apply now! Or if you know someone that would be suitable then ask them to apply or contact me: /
We look forward to hearing from you soon!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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