Office Administrator / Customer Service Administrator

Office Administrator / Customer Service Administrator

Permanent (temp to perm available) basic or £25500.

Looking for an experienced, ideally immediately available, Office Administrator to work office based in Harlow.

Standard hours are Mon - Fri 08:30 - 17:30. Must be willing to work a 1 in 4 Saturday (morning only).

This role is to provide support to a nationwide customer base and be an integral part of the team. Administrators must have excellent customer service, planning and organisation skills.

Main Purpose

• As the first point of contact for the business, responsible for delivering consistently high quality customer service to clients and customers (residents).
• Regular communication with engineering staff to provide details of scheduled works, job sheets etc.
• Provide excellent administrative support to the team, including accurate raising of client works orders.
• Adopt a professional telephone manner at all times within the department, remaining calm under pressure and escalating any issues without conflict arising.
• Responsible for keeping records, service systems and in-house databases fully up to date throughout the day, so that quality information is always available to the wider team and to clients.
• Review completed works and raise invoices accordingly, in line with terms of the contract.
• Communicate effectively verbally and in writing with team members and external contacts.
• To be an integral part of the team learning more about the functions of the department and the broader business in order provide the best client and customer service possible.

Key Skills / Knowledge

• A previous Customer Service role held in a Call / Contact centre environment preferred.
• Similar industry experience preferred.
• Excellent communication skills (verbal and written) especially with remote points of contact and the ability to negotiate and influence effectively.
• Excellent IT skills including Outlook, Word, Excel (reporting) and database management.
• Be numerate, accurate and confident when working with large amounts of data.
• Ability to keep clam and prioritise.

Role Specifics

• Working Hours: Mon - Fri, 8.30 - 5.30 plus participation in Saturday morning working rota (1/4).
• A valid right to work in the UK.
• Successful DBS & medical screening and 5 years referencing.
• All roles are subject to 6 month probation