Order Process Administrator

Order Process AdministratorSalary: Up to £24,000 per annumLocation: Harrow

Are you an organised and detail-oriented administrator looking for your next challenge? We have an exciting opportunity for an Order Process Administrator to join a busy, progressive international team based in Harrow. This is a full-time, office-based role, perfect for someone who thrives in a dynamic environment and is excited to be part of a collaborative and supportive company culture.

About the Role: As an Order Fulfilment Administrator, you will play a crucial role in the order processing and supply chain team. You will be responsible for managing orders from start to finish, including stock control and supplier coordination. This is a varied role that also includes processing customer queries, managing returns, and assisting with inventory management. If you are someone who enjoys handling multiple tasks and seeing orders through to successful completion, this could be the perfect fit for you.

Key Responsibilities:

• Process orders, ensuring that they are completed accurately and efficiently.
• Handle customer inquiries via phone, email, and a helpdesk system.
• Manage stock inventory levels, updating systems regularly to ensure accuracy.
• Prepare orders for delivery or pickup, including packing, labelling and arranging couriers.
• Coordinate returns and process returned items (RMAs).
• Order stock from suppliers and track incoming shipments.
• Log all activities and interactions in the CRM system.
• Conduct general administrative duties to support the smooth operation of the team.

About You: The ideal candidate will be proactive and confident in managing a variety of administrative tasks. You should have previous experience in a customer-facing or stock control role and be comfortable juggling multiple responsibilities in a fast-paced setting. If you have strong organisational skills and a keen eye for detail, we’d love to hear from you.

Key Skills and Experience:

• Previous experience in order processing or stock control.
• Strong communicator with a professional telephone manner.
• Ability to work both independently and as part of a team.
• Organised and able to manage multiple tasks effectively.
• Good problem-solving skills and an adaptable mindset.
• Excellent written and spoken English skills.
• Experience with CRM systems and Microsoft Office is desirable.

What’s in It for You?

• Company-provided laptop.
• Excellent annual leave package.
• Access to the company pension scheme and life policy.
• Support and training.
• Opportunities for career growth and development within the organisation.

What You Need to Do Now:If this sounds like the perfect opportunity for you, apply today! If not quite right but you know someone who would be ideal, remember our refer-a-friend scheme, where you can earn a £100 voucher when your referral secures a permanent role.

If you're interested in this role, please submit an up-to-date CV. Due to the high volume of applications, if you do not hear from us within 48 hours, please assume your application has been unsuccessful on this occasion.

For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.

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Keywords: Order Fulfilment Administrator, Order Processing, Order Process, Stock Control, Inventory Management, Supply Chain Coordinator, Customer Service Administrator, Office Administrator, Order Management Specialist, Harrow, Administrative Assistant, Customer Support Administrator, Logistics Coordinator.