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Service Coordinator - Contact Centre

Workshop Recruitment
Posted 16 hours ago, valid for 24 days
Location

Havant, Hampshire PO9, England

Salary

£12 per hour

Contract type

Part Time

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Sonic Summary

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  • Our client in the construction industry is seeking a Service Coordinator responsible for administration and communication with tenants, homeowners, and local councils.
  • The role involves coordinating repairs and maintenance services, allocating work to operatives, and maintaining accurate records of jobs completed.
  • Candidates must have previous phone-based customer service or contact center experience, along with strong organizational and administrative skills.
  • The position requires attention to detail, the ability to work under pressure, and proficiency in word processing and Excel.
  • The working hours are Monday to Friday from 8 am to 5 pm, with a salary of £12 per hour, totaling £24,960 annually.

Our client, within the construction industry is looking for a Service Coordinator who is confident completing administration, communicating with tenants/home owners and the local council to coordinate repairs and maintenance services to properties/buildings.

Working in the contact centre as part of a team, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.

Duties will include…

  • Allocate work in a timely manner to operatives on a daily basis.
  • Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
  • Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
  • Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
  • Any other ad hoc administrative duties as may be required from time to time.

You must have…

  • Previous phone based customer service /contact centre experience
  • Excellent organisational/time management skills
  • Excellent administration/word processing skills
  • Demonstrate attention to detail and accuracy at all times
  • Ability to work under pressure to strict deadlines
  • Strong communication skills
  • Strong word processing and Excel skills

Working hours

Monday to Friday 8am – 5pm (40 hours per week)

Salary

£12 per hour (£24,960)

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