Night Reception Team Member Full Time

Our mission at Ibis Styles London Heathrow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

As part of our team you can have:

• Salary - £ 12.50 per hour
• Stylish and functional uniform provided
• Delicious complimentary meals on duty prepared by our creative chefs
• Discounted hotel rates all over the world in Accor Hotels
• Grow your skills and learn more through our Apprenticeship
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives

If you feel you are the right candidate for the role please clickapplynow! Wed love to hear from you!

Extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

• Be responsible for the reception desk and processing of night audit and nightly reports
• Assist security with monitoring building security
• Aid in the operations for the day team to ensure exceptional service is provided around the clock
• Check in and Check out at the Reception desk
• Work the unique night shifts at our hotel from 11pm to 7am
• Take food & beverage orders, prepare & deliver orders promptly to the guest from our food and drinks menu during the shift.
• Willing to learn & serve hot / cold beverage, alcohol, beer etc. from the F&B menu.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Ensure trays and trolleys are set-up correctly and collected promptly during floor walks when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Knowledge of Opera will be an advantage

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

What we are looking for:

• A self-starter with the ability to work unsupervised.
• A can do attitude for multitasking between reception and Bar
• Flexible to work 5 days a week on a rotation basis from Monday to Sunday.
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
• A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
• Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.