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Role overview
A key role that sits within the operation team. The role involves working closely with all members of the team and requires excellent communication skills for dealing with clients and suppliers as well as first class numeracy skills and attention to detail.
Main Responsibilities
- All tasks associated with operational and customer service.
- Executing and monitoring all the bookings and shipments received from customers, and close communication with all suppliers (via emails or phone) to ensure delivering smooth operation.
- Raise invoices to customers and vendors.
- Checking supplier invoices received and ensured all data entry into in-house systems before arranging payment.
- Completing billing information payments for customers and suppliers
- Dealing with any invoice related queries from customers and suppliers.
- Ensuring all invoices are processed for payment within the payment terms agreed.
- Liaison with all internal stakeholders
- Customers liaison
- Supplier liaison
- Sales , Product & Marketing and Finance department
- Overseas branches
- Escalate any concerns to Operation Manager as soon as possible.
- E nsur e good data management for all job orders .
- Provide operational updates to manager on regular basis.
- Provide exceptional customer service and ensure best customer satisfaction.
- Regularly review working SOP and supplier lists , looking for improvement .
- Committed to maximising efficiency and speed of billing cycle to ensure maximum profit to the company.
- Work as part of a team providing support and communicating with all colleagues / clients and suppliers.
- To always act in the best interest of the company
- Perform other duties as required.
Skills & Qualifications
- Understanding of Airf reight operation is desirable.
- Excellent computer skills and Microsoft packages - Word, Excel, and Outlook
- Minimum 2 years working experience in freight forwarding or 3PLs industry.
- IATA DGR certified is desirable.
- Fluent in Business English and Mandarin
- Strong organisation skills
- Excellent attention to detail
- Good communication and interpersonal skills, both written and verbal
- Methodical & systematic work methods
- Positive helpful attitude reflected in all communication.
- Highly customer service focus
- Ability to prioritise and work under pressure.
- Flexibility and able to work under fast-paced environment.
- Able to work well in a Team and make decision on initiative.
