Order Management Co-Ordinator

My client is seeking an Order Management Co-Ordinator if you speak any European Languages such as German or Dutch this will be of particular interest to them.

Location: Hemel Hempstead - UK

JOB SUMMARY:

Reporting to OM Supervisor for all Business Units. This role is to be pro-active in all areas that fall under the Global Customer Service umbrella, also support of the all team members in other aspects of the OM Role

JOB QUALIFICATIONS:

Education and Formal Training

• ERP system order entry experience with Oracle, Salesforce desirable
• Strong customer support administration background with experience of a recognized service management system

PRIMARY JOB FUNCTIONS:

• Fast paced order Entry in ERP system (Oracle)
• Reviewing the customers orders when in hand (obtain approvals for discounts, non-standard payment terms)
• Support and process of all sales orders relevant to the OM Department to include Material, consumables and Printers orders, and credits associated with faulty goods
• Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise
• Managing shipments and deliveries and responding in a timely fashion to all requests
• Ensuring all orders are processed and completed and followed through in line with SOX procedures
• Any ad hoc administration tasks which are required from time to time
• Monitor OM email inbox and action and respond accordingly
• Work closely with several teams (Account receivable Logistics)

Knowledge, Skills & Abilities

• Practical understanding of the use of purchase orders, credit/debit memos, and invoices
• Building strong relationships with customers through the processing of their orders
• Maintaining excellent procedures and documenting in detail
• Customer focused and enthusiastic at all times
• Experience of working in a multi-national environment
• Ability to multi-task in fast paced environment, and work with minimal supervision
• Self-motivated with the ability to work at all levels within the organisation
• Excellent communication skills
• Ability to work under pressure
• Dutch and or German speaker (does not have to be native speaker)

Desirable

• Administrative background
• Excel skills required
• Oracle, Salesforce experience
• Knowledge of Export: Procedures + Documentations, (understanding Incoterms, Letter of credit) would be a plus.

After training you will have the option for some Hybrid working three days in the office hours of work are 08:30am to 5:00pm