Service Coordinator

Your new companyA well established company based in High Wycombe is seeking a Service Coordinator to join them.

Your new roleAs the Service Coordinator, you will be responsible for:Sales Order Processing

• As part of a wider office team, field incoming calls and deal with customer queries.
• Collate orders daily once credit checked before submitting them electronically to transaction for shipping.
• Raise claims with transaction and other couriers when deliveries go wrong, i.e. damages, missing items.
• Process and respond to all internet orders, input orders onto system, deal with any issues, e.g. products out of stock, delivery delays etc.
• Liaise with Purchasing on stock planning and where required raise orders for inventory based on incoming sales.
• Co-ordinate with suppliers on issues e.g. - SAGE updates and weekly error checks.

Digital sales

• Responsible for company website, maintaining correct pricing and updating content.
• Responsible for internet customers initially with a view to growing a customer base.
• Expand social media presence, contribute to online strategy and interaction with website.

Quality/BRC- Support Role

• Co-ordinate all BRC paperwork, questionnaires, spec sheets, accreditations etc from all suppliers, obtain all paperwork required for BRC audit, order, product trails, pods etc.
• General office sales support
• Send all parcels & packages from the office by Royal Mail, Blue Sky or UPS. (keep up to date with European transport rules & regs)
• Take in and distribute deliveries from Royal Mail, Blue Sky or UPS.
• Ensure all machines are set up and ready for sale.
• Maintain stock levels of machinery and transport to and from a safe store when

• Co-ordinate orders and parts for all business.
• Process all invoicing for engineer works and consumable sales liaising directly with the team.

Working hours are 09:00-17:30 with 1 hour for lunchWhat you'll need to succeedIn order to be successful in applying for the position of Service Coordinator, you will:

• Ideally, have experience in a similar or Administration role - training will be provided.
• Be competent in using MS Office packages and experience using CRM
• Have great attention to detail
• Willingness to learn

What you'll get in returnAs the Service Coordinator, you will receive:

• Competitive salary of up to £30000 depending on experience
• 28 days holiday, including bank holidays
• Free parking
• Benefits

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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