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Role: Contact Centre Trainer
Location: Watford
Contract: Permanent
Salary: Up to 42,000 DOE + bonus + benefits
Hours: Full time, 37 hours per week Mon-Fri
A Watford based client are currently recruiting for an experienced Contact Centre Trainer to deliver exceptional training to their employees. You will deliver in-house training courses and learning initiatives to colleagues and managers across Omni Channel. You will be responsible for delivering face to face and virtual learning, facilitation of team led initiatives, train the trainer activities and business supporting material. The role of the Trainer will involve facilitating an interactive training experience for our new employees across all departments, also providing on-going coaching and development for existing employees. Experience of dealing with vulnerable customers would be advantageous.
Are you passionate about learning and development?
Are you an experienced Contact Centre Trainer?
Have you experience within a contact centre customer focused environment within the Learning & Development team?
If this sounds interesting, and you have a passion for developing others, the ability to provide positive coaching, then we want to hear from you!
Your experience as a Contact Centre Trainer:
- Experience working within the Learning and Development team of a customer focused business.
- Excellent interpersonal, organisation and communication skills.
- Proactive and driven, taking ownership.
- Highly computer literate and competent in Microsoft Office.
- Ability to work under pressure.
- Provided high-quality engaging, inclusive and informative training, which is regulatory compliant.
- Work closely with our in house training design team to build, review and evolve training material for all colleagues across Omni.
- To effectively facilitate and deliver all new colleague training.
What does the Contact Centre Trainer role involve?
- Working collaboratively with other teams within the business.
- Provide high-quality engaging, inclusive and informative training, which is regulatory compliant.
- Work closely with our in house training design team to build, review and evolve training material for all colleagues across Omni.
- Effectively facilitate and deliver all new colleague training.
- Working well under pressure.
- Maintain competence and training records relating to training performance, training numbers, evaluation reports.
- Take part in specific projects aligned to operational requirements.
- Develop self and others and maintain knowledge in relevant fields, at all times.
ID Requirements and checks:
- Valid passport or Birth Certificate, National Insurance Number and Address Proof is required (dated in the last 2 months)
- Enhanced DBS and credit check completed
Please follow the link to apply for this Contact Centre Trainer role based in Watford.
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database.
