A great opportunity has arisen for an experienced Credit Controller to join a well-established company based in Hounslow for a 1 year contract. You will be responsible for cash collection & achieving targets, reconciliation, query resolution, reporting, refunds and reducing DSO and Bad Debt on your portfolio. You will be given full training and enjoy a supportive and friendly team culture. This role requires the individual to be in the office 1 day per week.

Responsibilities:

Collection of fees for all companies using various collection methods.
Follow a set process agreed upon by the Head of Billing & Collections & Managing Director.
Work towards monthly group and individual cash targets.
Reducing any bad debt within your area.
Ability to work in multiple currencies chasing debt in various countries.
Reconciling various files and accounts.
Working with aged debtors, resolving queries
Working closely with Adjusters, Insurers and Brokers
Maintain and issue monthly statements, including uploading invoices onto various portals
Respond to client requests for information within a specific timeframe.
Seek assistance from adjustors to resolve any outstanding issues.
Process fees and reserves
Create and maintain spreadsheets and reports to identify clients for collection.
Issuing Refunds in a timely fashion and ensuring that they are processed.
Keeping management informed of your progress, queries, or changes to
Client processes.
Keeping systems/master data updated with comments and changes to Client information.
Completing reports for various areas of the business. Daily, weekly & monthly.
Deputise when the Credit Control Manager is not available.

Requirements:

At least 4 years experience in Credit Control, working in a fast-paced, high-
volume environment.
Ability to follow set processes but also be able to "think outside the box" to
resolve a query or chase a client.
Excellent work ethic with a proactive attitude.
IT literate with advanced Word and Excel skills, able to produce Pivot Tables and V-Lookups.
It would be advantageous if you have managed a small team and possess good leadership skills.
Having worked on various accounting or bespoke systems, SAP, Oracle. And internal data management systems.
Excellent query resolution and the ability to use all systems available to resolve the queries.
Excellent reconciliation skills with the ability to obtain firm commitments for payment from the clients.
Client-focused, good at establishing and building relationships.
Experience in raising billing issues with senior staff.
Experience in organising work to ensure objectives are met.
Experience negotiating details to which both parties are willing to commit and deliver.
Able to communicate in a clear, professional, concise, and structured manner internally and with clients.
Enjoy working in a team and independently.
Ability to self-motivate and self-manage their workload.
Enjoys challenges and resolves queries with a positive attitude and persona.

You will enjoy working in a friendly and supportive working environment whilst receiving a competitive package. With car parking on site and a 9.00am -17.00pm working day this company offers hybrid working with 1 day in the office and 4 days working from home.

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