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Freightserve recruitment are looking for a Customer Service Coordinator for a well-established nice sector Freight Forwarder that deals within The Fine Art industry. The company are based in the Heathrow area.
Role:-
We are looking for a high-energy, results-driven, team-oriented Customer Care Representative to join our rapidly-growing team in the Fine Art Squad to help us extend our success in the UK and keep our clients happy!
You will be responsible for being the key point of contact for our clients in the Art Galleries and Auction Houses vertical and therefore managing their precious requests & expectations during shipments. As well as shipping artworks, we also ship design pieces, furniture and antiques.
What you'll do:-
- Manage incoming customers requests, including quotes & use of our pricing algorithm.
- Follow the customers shipments and proactively update them on latest evolutions
- Develop your own customers relationships and guarantee reactivity and level of service
- Communicate with the different logistics teams (customer service, first mile, last mile, customs…) to fix together thousands of different issues every day
- Suggest improvements in operational processes within the Operations team
- Work with the tech team
? Required Experience:-
- You have some experience in Customer Care or shipping coordination or in the Art market or you’re motivated to learn
- You are fluent in English, you have excellent written and verbal communication skills
- You have great analytical skills and are comfortable working with numbers (you’ll need to be to handle quotes for our customers)
- You are positive, curious, self-motivated and hands-on
- You are an excellent learner and have the desire to adapt to new concepts and technologies
- You are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information)
- You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done
- You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment
Working 3 days in office and 2 days remote.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
