Assistant Night Manager

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...

Assistant Night Managers in our team play a crucial role in overseeing the hotels overnight operations, ensuring the highest standards are maintained across all departments. Their leadership and ability to perform under pressure are key in maintaining our exceptional service and safety for our guests.

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed.

More about you...

• Excellent communication and interpersonal skills.
• Attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• Adaptable and ready to handle any situation.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Whats in it for you

Competitive salary

Holiday 28 days holiday, enhanced after 5 years of service.

But theres more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistanceprogramme.

• Arora star employee recognition.

• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.