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As a Field Service Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites specifically, Heathrow Airport, ensuring first class customer satisfaction.
Offering excellent opportunities for growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for UK security clearance
Duties & Responsibilities:
- Meet daily service repair needs and drive customer satisfaction
- Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
- Document all inspections, maintenance, and repair work promptly.
- Manage repair parts cycle time, order, install, and return parts efficiently.
- Review logs for open issues, prepare formal reports to customers.
- Maintain and calibrate tools and test equipment.
- Provide technical support to customers and peers.
- Participate in site surveys, pilot programs, special projects, and meetings.
- Establish and maintain close relationships with senior FSEs and Product Managers.
- Ensure compliance with health, safety, and environmental policies.
About You:
- Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience
- Proficiency in reading electrical/mechanical schematics.
- Strong troubleshooting skills and experience in field repair of electrical and electronic systems
- Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software
- Excellent communication, organizational, and interpersonal skills
- Strong customer service orientation and ability to handle stressful situations
- Self-motivated, reliable, and accountable individual
- Willingness to travel at short notice
- Manual handling ability.
