Back to searchCustomer Assistant
CLD Recruitment
Posted 6 days ago, valid for 22 days
Huddersfield, West Yorkshire HD1 2HF
£22,000 per annum
Full Time
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Sonic Summary
- A Claims Assistant position is available at a personal injury law firm in Huddersfield, offering a salary of £20,500 plus depending on experience.
- The role involves receiving inbound claim inquiries, handling customer calls, and updating case management systems with relevant details.
- Candidates should have a minimum of 5 GCSEs, with Maths and English being essential, and experience in a customer-centric environment is desirable.
- Experience and knowledge of personal injury claims are also preferred, along with essential skills in handling customer telephone calls.
- Interested applicants with a background as a Claims Advisor or in customer service are encouraged to apply as soon as possible.
Huddersfield
£20,500 + DOE
A very exciting opportunity has arisen for a Claims Assistant to join a personal injury law firm. This is an amazing opportunity for someone who is looking to progress their career.
Main Duties:
- Receive inbound claim enquiries via telephone
- Handle inbound and outbound customer calls
- Accurately obtain and update the case management system with all relevant customer and claim detail
- Assess the potential success of the claim
- Effectively identify the most appropriate protocol to begin the claim
- To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
- Pro-actively communicating with our customer's to assist them in beginning their claim
- Assist the Fee Earner's with tasks as required
Skills Required:
- Minimum of 5 GCSE's - Maths and English are essential
- Experience of working within a fast paced customer centric environment is desirable
- Experience and knowledge of personal injury claims is desirable
- Experience and knowledge of handling customer telephone calls is essential
If you have experience working within a Claims Advisor or Customer Service role and are interested in this position please apply ASAP!
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
