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We are looking for an experienced IT and Business Support to join our team based on the outskirts of Hull. You will work Monday to Thursday 8am to 4.30 with and early finish on a Friday. This role is site based and not remote working.
Job Purpose
As a IT business support, you will be the first point of call for the business unit in the timely and satisfactory resolution of IT issues. Work with the ALTD central IT team on ongoing IT projects and compliance activities. Assist business users with applications and support any improvement activities in processes / adoption.
Responsibilities
For the IT business support role you will:
Provide first line support for all IT issues looking to troubleshoot and resolve in person or escalating for second line support as necessary.
Supports Infrastructure and Security lead in resolution of security vulnerabilities e.g. by installing patches or working with end users in resolution.
Repairing or replacing damaged hardwareto maintain system integrity
Liaises with software vendors to ensure applications are used effectively. Performing tests and evaluations of software as necessary to ensure software meets user requirements.
Maintains and creates documentation and work instructions.
Configures software to meet end user requirements.
Assists in IT projects and acts as first point of call for all end users for any related issues
Experience Needed
To be considered for the role of IT business support you will need:
Experience working within a user facing IT role.
Experience working within an IT role within a manufacturing business.
Experience troubleshooting and resolving IT issues.
Experience working within a ticketed help desk system.
Experience working within a Cyber Essentials Plus Organisation
Technical Knowledge
Experience of O365.
Strong Excel skills.
Experience with Factory Master or equivalent ERP system highly desirable.
Experience with QlikSense, Crystal reports or alternative BI solutions highly desirable.
Experience of workflow and document management systems e.g. Therefore, SharePoint, Power Automate desirable.
Experience of patch management technology e.g. Desktop central
Experience of security practices and concepts e.g. Cyber Essentials, Encryption, MFA etc
Skills & Competencies
Strong Verbal and written communication skills
Willingness to learn new systems and processes.
Strong problem-solving abilities.
Able to proactively plan implementation of new technologies and execute.
Able to work closely with technology vendors specifying requirements and procuring, when necessary, solutions to business problems
Benefits
25 days holiday plus BH (These are from Jan- Dec)
Group Life insurance,
Cycle to work scheme
Electric vehicle scheme
Salary 30,000 - 35,000 DOE
Ref: S80
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
