Back to search
Customer Service Advisor
Huntingdon, PE28
Linsco are looking to recruit a Customer Service Advisor who will report to the Customer Service Team Leader. The successful candidate will be responsible for providing a 1st class level of customer service by assisting customers.
Key Responsibilities
- Act as a point of contact, answering telephones and dealing with enquiries in a timely and professional manner, including correspondence and the provision of reports
- Deal with customer complaints and compliments, working to provide a positive customer experience across the business
- Offer technical advice and assistance to end users as and when required
- Follow-up calls to customers to ensure satisfaction with service provided (If required)
- Maintain filing and other records, ensuring information systems are maintained accurately
- Undertake customer satisfaction surveys, assisting with analysing and reporting of data
- Undertake emergency situation cover outside normal working hours
Key Skills and Qualifications
- Experience in delivering first class customer service (Customer Service Qualification preferable)
- Experience of working in an office is desirable
- Strong communication skills, both written and verbal
- Possess excellent customer service skills
- Strong and resilient character with the ability to manage confrontation situations and potentially difficult scenarios
- Proven track record of trouble shooting / problem solving
- Please note the successful candidate with require an Enhanced DBS
- Field View Experience
If you feel you have the relevant experience for this role, please apply with your CV. (url removed)
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today, attaching a copy of your current CV.
Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
Linsco are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
PLEASE READ the Privacy Policy in regards to personal details: (url removed)
