Customer Service Advisor

Oldbury

Monday to Friday

9am – 5pm

£12.21 per hour

Temp to Perm

We are looking for a reliable and friendly Customer Service Representative to join one of our industry leading clients based in the Oldbury area! In this role, you will be the main point of contact for their customers, providing exceptional service, answering inquiries, and ensuring customer satisfaction.

Job duties:

Customer Support: Aid customers via phone and email, ensuring all queries are answered promptly and professionally.
Product Assistance: Offer information about products, including features, availability, pricing, and delivery options.
Order Management: Process customer orders, handle returns and exchanges, and update customers on the status of their orders.
Issue Resolution: Address customer complaints or issues and provide effective solutions in a courteous manner.
Record Keeping: Maintain accurate records of customer interactions, orders, and feedback in the company’s system.
Team Collaboration: Work closely with colleagues in other departments, such as sales and warehouse, to ensure smooth and efficient service delivery.
Has access to all portals and Standard Operating Procedures for annual leave covering.

The ideal candidate:

Previous experience in customer service or a similar role is essential.
Experience in Ecommerce would be desirable but not essential.
Excellent communication skills, both written and verbal.
Strong problem-solving skills and the ability to stay calm under pressure.
Ability to multitask and manage time effectively in a fast-paced environment.
A friendly and approachable demeanour with a focus on customer satisfaction.
Basic computer skills and familiarity with customer service software (training will be provided).

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a Consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.