Head Of Housing

MMP Consultancy are looking to recruit a Head of Housing on a temporary basis to join an excellent organisation in East London.

Job Purpose:

• To be responsible to the Divisional Director as a Head of Service to lead and manage the Housing Service Centre of approximately 58 staff, with responsibility for setting the strategic direction, planning and coordination of work.
• Contribute to the embedding of our operating model and drive the Customer Access Strategy enabling channel shift for the organisation to achieve its priorities.
• Lead on delivering a first port of call for customer interactions coming into the Housing Management division and deliver an improved customer experience through successful, efficient, and professional transactions with the aim of resolution that will build our reputation and trust.
• Deliver a challenging suite of performance indicators and service standards which balance timeliness, quality, and first-time resolution to deliver a best-in-class service
• Be an exemplary lead for customer service change initiatives to develop and deliver the service.