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Damp and Mould Manager
South East London
62K - 65K
Repairs & Maintenance
Daniel Owen are proud to be representing a leading Housing Company in the South East London area who are looking for a brand new Damp and Mould Manager to join their team.
Duties:
- Be the strategic lead for the management of all damp and mould cases, applying a customer focused service and ensuring all cases are structurally managed to completion.
- Develop and guide the new team to ensure a high standard delivery of core services.
- Manage two damp and mould surveyors, two administrators and have oversight of the specialist in house D&M operatives.
- Embrace a zero tolerance to D&M and ensure that the outputs align with legislative standards.
- Be aware of new guidance and or legislation and adapting processes to ensure we meet the statutory obligations and ensure customers feel safe in their homes.
- Identify trends in D&M occurrences and focus on permanent solutions prevent re-occurrence.
- Work closely with Housing Team to ensure that issues are managed collectively in resolving and dealing with customer issues.
- Responsible to the Head of Property for the achievement of key performance targets, the provision of monitoring reports and action plans in line with objectives.
- Take a lead role in setting and monitoring/control of maintenance budgets and contribute to Value for Money efficiencies.
- Procure partnering contractors for the delivery of complex D&M remedial works.
- Manage contractor performance in line with KPI requirement and SLA with service departments where appropriate.
Key Knowledge:
- At minimum 5 years' experience in property maintenance
- Experience of successfully managing a technical team
- A thorough understanding of the causation of damps & mould and both traditional and innovative remediation solutions
- A proven track record of successfully delivering and embedding new projects
- Demonstratable experience of root cause analysis and diagnosing complex building defects
- An understanding of building pathology and design
- Demonstratable experience of procuring contracts and knowledge of applicable routes to procurement
- An ability to review current working practices identifying efficiencies and implementing new processes
- Experience of managing performance of contractors using contract management frameworks
- Demobilisation and mobilisation of contracts
- Excellent customer care skills
- Awareness of HHSRS applications and surveys
If this sounds like a role that suits your profile, then feel free to get in touch.
