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Carbon60 is recruiting a Contact Centre Agent for a well known UK based pensions company.
Rate:13.30 per hour
Duration: 6 months
Location: Ipswich
This role will be full time on site.
See full role responsibilities below:
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
Excellence
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
People
* Provide support to the administration team
* Support team members during busy periods
* Work as part of an effective team
Clients
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/member's needs and to promote the brand
* Communicate with members via email
* Make outbound calls when required
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
