- Receiving, recording and issuing daily quality assurance site audit reports of projects.Â
- Assisting the QA team’s diary management to ensure the effective and efficient delivery of the team’s work in line with project programmes. Â
- Tracking and progressing installer accreditation applications.
- Maintaining the QA dashboard on our central CRM system, updating accurate QA records and pulling off relevant reports to assist analysis of QA workflows and KPIs.
- Dealing with telephone and email enquiries in a friendly and professional manner ensuring the customer receives a high-quality service to optimise our brand and reputation.
- Collaborating closely, communicating effectively and sharing best practice with all colleagues with the aim of achieving Company objectives.
- Commitment to delivering high quality customer service.
- Excellent communication skills with colleagues and clients.
- Good organisation and task prioritisation with attention to detail.
- Excellent IT and administration skills (Microsoft Office 365). There will be training in additional bespoke software – QA reporting and Salesforce CRM platforms.
- Ability to maintain accurate data records, consistent filing methods and strict document version control.
- Friendly, proactive and collaborative working methods.
- Ability to remain calm in a fast-paced environment.