Customer Service Administrator

Customer Service Administrator

Location: Isleworth TW7Salary: £25,000 per yearJob Type: Full-time, PermanentSchedule: Monday to Friday, 8:30 am - 5:30 pm (No weekends)

Why Join Us?We at Driver Hire Twickenham and Heathrow are looking for a Customer Service Advisor for our client who are passionate about helping people. Our customer is an award-winning leader in interiors, that curate beautiful spaces for homes worldwide. Based in our stunning 8000 sq. ft. showroom and offices in West London, who foster a friendly, collaborative, and dynamic environment where your ideas can shine and contribute to our growing success.

They are expanding their Customer Service team to maintain the exceptional service they have been known for. If you’re driven, organized, and thrive in a fast-paced setting, this is your chance to grow with us.

What We Offer:

• Salary: £25,000/year + Bonus Scheme
• Benefits:
  • 28 days annual leave (including UK Bank Holidays)
  • Company pension
  • Casual dress code
  • Cycle to work scheme
  • Staff discounts and store discounts
  • Discounted or free food (weekly nibbles and fruit baskets)
  • Free parking and on-site parking
  • Flexible mid-week working hours
  • Special perks like duvet mornings on your birthday

Key Responsibilities:

• Proactive Order Management: Track and ensure timely progress of customer orders, working with third parties to meet deadlines and prevent delays.
• Customer Support: Handle escalated customer inquiries with professionalism and efficiency.
• Communication: Maintain accurate records of all customer and supplier interactions in our eCommerce system, Magento (training provided).
• Team Collaboration: Support colleagues and directors with additional tasks as required.
• Problem Solving: Address challenges promptly, ensuring customer satisfaction at every stage.

What We’re Looking For:

• Minimum 4+ years of office-based Customer Service experience, ideally in e-commerce or retail.
• A friendly, confident telephone manner and strong interpersonal skills.
• Proficient in Microsoft Office (Excel, Outlook) with fast and accurate typing skills.
• Highly organized with exceptional attention to detail and the ability to multitask effectively.
• A quick learner, confident in general IT, and adaptable to new systems.
• Positive, team-oriented, and versatile - happy to lend a hand beyond the job description.

Our Culture:We work hard but love a positive and relaxed office atmosphere. Our open-plan environment is full of energy, creativity, and yes—banter, great music, and good food!

Location:Our office and showroom are based in Isleworth. Please ensure your daily commute is under one hour.

Transform your career for the better. We look forward to hearing from you!