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Job title: Customer Service and Sales Administrator
Location:Witherley Services, Witherley House, Telford Way Industrial Estate, Kettering, Northants, NN16 8PXJob type: 3 months initially
Pay rate: £12
Working mode: Mon-Fri, flexible hours (between 6 and 8 per day) between 07:30 and 17:30
Responsibilities:
- Offering customer support to stakeholders
- Receiving inbound calls from new and existing customers
- Managing the input of orders and ensuring availability of product
- Communicating with internal and external contacts in a clear and efficient manner
- Providing resolutions to all queries raised
- Signposting stakeholders in the right direction for queries you are unable to resolve
- Handling any complaints in a quick and effective manner
- Collaborating data into IT systems
Experience needed:
- Prior experience in a customer facing administrative role
- Capacity to operate with minimal supervision
- Strong IT literacy skills with MS Office
- Experience with in house IT systems
- Confident telephone manner
- Strong verbal and written communication skills
- Excellent interpersonal skills
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
