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We are currently supporting the recruitment of an Administration Assistant for our client based in Kibworth. Our client works with well-known high street names and independent retailers across the UK. You will be working in a small team and reporting to the Independent and Key Accounts Manager.
- £25,000
- Working hours Monday to Thursday 9.00am-5.00pm and Friday 9am-3pm
- This will be a hybrid role after training with 3 days in the office
- 20 days annual leave plus bank holidays
- Life group life insurance
- Long service holidays
- Free onsite car parking
- Ongoing career development
Duties and responsibilities:
- To support the wholesale operations team, working closely with the sales agents and customers from order collation to fulfilment and beyond, ensuring efficient and effective ways of working
- Process orders onto SAGE in a timely manner and to ensure stock requirements can be met
- Troubleshoot any issues with orders coming through to SAGE, assisting agents and customers alike
- Ensure all sales order data is accurate at creation and maintained as needed
- Communicate with 3PL on stock levels and order despatch dates to achieve On Time in Full (OTIF) order conversion
- Work with finance/credit control as needed to ensure orders are despatched as planned
- Respond to all agents and independent customers' telephone and email enquiries
- Assess and progress new account applications accordingly
- Support other areas within the team where required
- Build strong relationships with our sales agents and customers, ensuring they are kept informed of the progress of their orders and providing them with any additional information they require
- Attend trade fairs as needed, building relationships with existing and potential partners and agents
Skills and experience required:
- Previous office administrative and customer service experience is essential
- Excellent communicator both verbally and in writing
- Team player who also takes ownership for their role
- Highly organised, with exceptional attention to detail
- Ability to prioritise and manage time effectively
- Sound knowledge of Microsoft Office Suite
- Works well under pressure
- Experience of working with SAGE200 will be desirable (although training will be provided)
