Back to search
- Order Processing: Accurately process incoming orders for spare parts via phone, email, or online system, ensuring all information is complete and accurate.
- Quoting: Prepare and provide detailed, competitive quotes to customers based on their requirements, including pricing, availability, and lead times.
- Inventory Management: Monitor stock levels and notify the procurement team of low stock levels or potential supply shortages.
- Customer Interaction: Communicate with customers to confirm order details, resolve discrepancies, and provide updates on the status of their orders and quotes.
- Order Fulfilments: Coordinate with warehouse and logistics teams to ensure timely picking, packing, and shipment of spare parts.
- Documentation & Record Keeping: Maintain accurate records of all orders and quotes processed, including any returns, exchanges, or adjustments, and ensure all documentation is up to date.
- Quality Control: Ensure all orders and quotes are double-checked for accuracy in part numbers, quantities, and condition before shipment.
- Issue Resolution: Address any issues or concerns related to orders, quotes, or products, such as delays, damaged goods, or incorrect items, and resolve them efficiently.
- Cross-functional Collaboration: Work closely with the sales, purchasing, and warehouse teams to ensure seamless order processing, accurate quoting, and customer satisfaction.
- Taking Service Calls/Emails and gathering information on the Machine issues
- Raising Service Sheets/Job Sheets and getting the relevant order numbers to cover the visits
- Liaising with Engineers on issues including scheduling/Spare Parts required
- Experience: Prior experience in order processing, quoting, inventory management, or customer service is preferred.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook); familiarity with order processing or quoting software and ERP systems is a plus.
- Attention to Detail: Strong attention to detail and ability to accurately input order and quote data.
- Organisational Skills: Excellent organizational skills and the ability to manage multiple tasks and priorities efficiently.
- Communication Skills: Strong verbal and written communication skills, with the ability to interact professionally with customers and team members.
- Problem-Solving: Ability to identify issues and propose effective solutions.
- Team Player: Ability to work well within a team environment while also being able to work independently when necessary.
