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IT Application Support - Contract role
Oxfordshire - Hybrid
400 500 pd - Outside IR35
3 Months with possible extension
Role Purpose:
To support and maintain a multitude of applications and software deployed across WAE's estate in accordance with the management framework owned by the Application Manager
Operational Duties:
Day-to-day user support for a multitude of applications from different vendors used by the business including (but are not limited to) Midland HR, SAP, Atlassian, Salesforce, ServiceNow and many others.
Take ownership of application related support incidents and resolve them in a timely fashion to ensure the maximum levels of productivity and efficiency are attained.
Escalate to and work with application vendors and support providers to resolve issues where the IT service are unable to do this internally.
Support application configurations
Maintain applications through regular system management and upgrades (as required).
Ensure licenses are kept up to date and consumption is monitored.
Deploy new versions of software to end users in conjunction with Operations and Service Delivery teams.
Work to find application rationalisations & savings where applicable
Provide user training and materials where applicable.
Proactively identify upcoming issues related to applications and work with Operations, Infrastructure and Service Delivery teams to resolve them.
Have an awareness of cyber security best practice and ensure applications are maintained with this in mind at all times.
Manage and maintain application interfaces, exports and imports, and ensure their smooth running where required.
Analyse data from systems and produce technical and business reports for consumption by the IT management team, departmental managers and the SLT.
Translate complex business requirements into application solutions with the support of technical colleagues, external providers and business stakeholders.
Assist the IT Management team to ensure IT best practice and business policies are followed by the business.
Contribute to the IT Service Catalogue
Work within the ITIL aligned IT management framework as lead by the Head of IT
Own additional IT Processes as identified/required.
Other ad-hoc duties as required.
Qualifications & Experience:
Significant experience in a similar/IT related role - Essential
Experience working within a Microsoft enterprise environment - Essential
Experience working within the engineering, automotive or motorsport industries - Desirable
A degree level education in an IT or related technical discipline (e.g. Engineering) - Desirable
A team player used to learning new skills & taking on new challenges - Essential
ITIL Foundation Qualified - Desirable
A friendly and approachable disposition - Essential
This job description is not exhaustive, and the job holder will be required to carry out from time-to-time tasks in addition to the above that will be both reasonable and within their capabilities.
INDIT
Planet Recruitment is acting as an Employment Business in relation to this vacancy.
