Customer Service Representative - Give As You Earn

Do you have excellent communication skills ?

Can you demonstrate account management and accurate record keeping?

If so, then we would like to hear from you.

Our client, a unique financial services organisation, are looking for a Customer Service Representative to join their growing Give As You Earn (GAYE) team on a 12 Month Fixed Term Contract

As a Customer Service Representative within the GAYE team you will ensure all donations that are made to charity are in compliance with HMRC payroll regulations.

• Reach out to GAYE donors to obtain key information to enable charitable funds to be distributed
• Reach out to GAYE clients to obtain missing information to enable charitable funds to be distributed
• Maintain accurate records and support payment reconciliations
• To respond to enquiries from customers and internal stakeholders, in a professional, timely and efficient manner in accordance with departmental standards (SLA’s) and KPI’s

This position demands a high degree of initiative and flexibility. Attention to detail and high levels of organisational and communication skills are essential, as are:

• Strong data entry skills
• High levels of numeracy
• The ability to work to tight deadlines
• Good MS Office skills

The role is office-based Monday-Friday, 9am-5pm, for an initial training period, after which there is the potential for hybrid working. The client offers excellent benefits including, free on-site parking, a generous pension, and 30 days holiday plus Bank Holidays.

If you are highly motivated, pro-active, flexible and thrive on delivering exceptional customer service then this is the role for you!

To apply please send your CV or call Gareth in the office for more details