Customer Support Team Advisor

Customer Service AdministratorHull9:15 - 5:45 / Mon - Fri

Elevation Recruitment are currently working with an independent, values led manufacturing company, who are looking to expand their team with a Customer Service Administrator.

You will be a key member of the team, responsible for ensuring all orders are placed and managed in an accurate and timely way.

Key responsibilities of the Customer Service Administrator

• Handle incoming telephone, email, website and live chat enquiries in a professional manner at all times.
• Liaise with customers handling enquiries and sample requests, orders and quotations and provide technical advice and guidance, all in a professional and friendly manner.
• Ensure orders are processed in an efficient, accurate and compliant way.
• Resolve complaints in an effective and timely fashion.
• Process orders correctly and adhere to the guidelines set by the manager and other departments to ensure processes are completed at the correct time and orders are dispatched on the correct date.
• Carry out administrative tasks associated with office management, such as ordering and maintaining supplies.

Requirements of the Sales Administrator:

• Exceptional organisational skills with the ability to prioritise tasks effectively
• Strong attention to detail and accuracy
• Excellent Customer Service & communication skills, both written and verbal
• Problem solving and analytical skills
• Order processing experience

Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the positions in more detail, we would love to hear from you. If this role isn’t quite right, but you would like to arrange a confidential chat about the next step in your career, please get in touch!