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Operations Administrator

Pertemps Dudley West Brom Perms
Posted 9 days ago, valid for 13 days
Location

Kingswinford, West Midlands DY6 7LJ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • We are looking for an Operations Administrator to join a well-established group of companies specializing in innovative mobility solutions.
  • The role involves being the first point of contact for customers regarding delivery and service queries, as well as performing fault diagnostics and managing general inquiries.
  • Candidates should possess excellent communication skills, a passion for customer service, and the ability to work in a team, with prior experience handling a high volume of calls.
  • The salary for this position is approximately £23,000 to £24,000, with a full-time shift pattern of 35 hours per week, including rotating shifts and one Saturday working from home each month.
  • The role requires empathy towards customers and collaboration with various departments to ensure high-quality service.
We are recruiting for an Operations Administrator to work for a well-established group of companies. All the companies provide innovative mobility solutions that really do make a difference to people's lives. The quality of products sold, and the high level of customer service provided make these companies leaders in their field.The position reports to the Operations Manager.The main duties will be:To be first point of contact for customers with regards to delivery and service call queries Carry out fault diagnostics on our products when required Dealing with a few calls regarding general enquiries Produce all relevant paperwork required which will allow installation teams to complete deliveries Scanning and uploading all documentation required to ensure accurate recording To create/generate invoices on products sold by self or engineers including chargeable remedials Maintain customer files in line with Company Policies Showing empathy and understanding towards our customers Respond to incoming calls in a professional manner and provide a high-quality service to our valued customers To work closely with all other departments and the engineer/delivery team Salary and HoursThe successful candidate will have the following skills :
  • Excellent communication skills
  • A passion for dealing with customers and the public
  • Ability to work as part of a team
  • Previous experience working with a high volume of calls
Salary is circa of £23000/£2400Full Time Shift Pattern: 35 hours per week rotating weekly shifts of 8.00am-4.00pm;09.00am to 5.00pm; 10.00am to 6.00pm1 Saturday working from home (paid as overtime) 9.30am to 2.00pm (current pattern is every 4th week) This is paid at single time.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.