Sales Support Administrator

2020 Recruitment are working with a local manufacturer who are looking to add a Sales Support Administrator to their team on a contract basis.

Based in the Kirkcaldy are the successful candidate will be joining the Sales Team and providing the necessary support to both clients and other areas of the business.

This will initially be a 3-month contract with the possibility of being extended.

The Role

Working in support of the Sales team with knowledge of production schedules and stock management, this role is pivotal to the effective and timely fulfilment of sales orders, stock allocation and sales logistics.

Duties & Responsibilities

As the Sales Support Administrator your duties will include:

• Manage a portfolio of customer accounts, developing strong client relationships
• Record and confirm orders and enquiries received by e-mail, telephone, mail or through personal customer contact
• Ensure orders and invoices are accurate
• Arrange stock transfers in daily liaison with third-party logistics fulfilment
• Communicate effectively with customers and colleagues, providing advice and support on an ongoing basis
• Track and expedite order activity and alert appropriate staff of any potential delivery problems
• Liaise with the Production Manager to maintain appropriate stock levels to ensure customer requests are fulfilled on time
• Management of a variety of customer complaints and issues, and act as the communication link between customers and sales staff to ensure responsiveness
• Perform administrative duties as required

Requirements

To be considered for the Sales Support Administrator role you must have the following experience:

• Previous experience working in a similar administrative position
• Exceptional Customer service and relationship management skills
• Confident IT skills which should include MS Office - Word, Excel, and CRM and/or ERP systems
• Able to communicate effectively, written, and oral
• Ability to meet strict deadlines

Package

As the Sales Support Administrator you will be offered the following package:

• Hourly rate of 13.08
• 3-month contract
• Holiday pay
• Pension contribution
• Company incentives and benefits
• Career progression opportunities

Apply

To apply for this position please send a CV to Robert at 2020 Recruitment or call to discuss the role.